The Problem
What is happening now that should not be happening?
CONTACT MAGENTO SPECIALIST
Tell us what you’re trying to build or fix.
New Magento build, migration, support issue, integration, performance problem or something difficult to explain — start with the problem and we’ll work from there.
START A CONVERSATION
You don’t need a technical specification.
Tell us what the business needs, what is currently happening and what you would like to improve. If we need technical detail, we can work through that together.
PROJECT ENQUIRY
What can we help with?
WHAT SHOULD YOU SEND?
Start with what you already know.
You do not need to diagnose the Magento problem before contacting us. The symptoms and business impact are usually a better starting point.
The Goal
What would you like Magento or the wider ecommerce platform to do?
The Impact
Is this inconvenient, commercially important or actively stopping trading?
The Context
Existing platform, integrations, deadlines and anything else that matters.
WHAT HAPPENS NEXT?
Understand first. Then decide what happens.
Not every enquiry needs a proposal and a twelve-stage discovery process.
Sometimes the next step is a quick technical conversation. Sometimes we need access to investigate. Larger projects may need discovery and proper scoping.
We Read It
We look at what you have sent and establish what additional information, if any, is needed.
We Talk
Where useful, we arrange a conversation to understand the requirement or technical issue in more detail.
We Investigate
Existing Magento problems may require access to code, logs, database or infrastructure before the answer is clear.
We Recommend
Once we understand the situation, we can explain the sensible next step and what the work is likely to involve.
NO SALES MAZE
The first objective is simple: work out whether and how we can help.
CONTACT DETAILS
Prefer to contact us directly?
PHONE
07583 250 484
Mon–Fri · 09:00–17:30
EMAIL
hello@magentospecialist.com
Project and support enquiries
LOCATION
Albrighton, Shropshire
United Kingdom
CONTACT FAQS
Before you get in touch.
A few common questions about Magento project and support enquiries.
No. Tell us what you are trying to achieve and we can work through the technical requirements together.
Yes. Existing Magento stores can be reviewed for development, support, performance, migration or technical issues.
No. Do not send passwords or other sensitive credentials through the general contact form. Secure access can be arranged separately if needed.
Yes. If the store is down, checkout is failing or trading is materially affected, make that clear when contacting us so the urgency is understood immediately.
Yes. We can review an existing installation and take over development, support and ongoing technical work.